MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring and competent. Thank you for making a scary time more bearable. (16-57973; G. Geres, H. Marshall).
  • Professional. Thank you.
  • Professional, skilled and comforting paramedics helped a stressful situation to be a little easier. (16-32294; K. Stewart, J. Pearson).
  • Very professional.
  • Excellent, especially with the children. Kept them calm. Great job. (16-40554; M. Osborne, M. Karanda, J. Bush).
  • They were both calm and very patient! Great job! Thank you R + R. (16-56137; R. O’Neil, R. Fross).
  • Very professional.
  • Good service, care, responsibility.
  • Efficient and compassionate.
  • Professional.
  • They were very very good. They focused me on basketball. I love basketball.
  •  Very kind, personable.
  • Everyone was extraordinarily kind while capable and professional. Thank you. They made an extremely difficult situation almost pleasant!
  • 1st time in an ambulance and was impressed by the professionalism of the EMT. Excellent all the way around. (16-58683; G. Kendall, J. Barletta).
  • Professional – caring.
  • Cool.
  • Calm + very professional, caring.
  • The lady that was in the back with me. She was wonderful. Very caring. “Great Job” Guys. (16-55938; G. Geres, S. Boutot).
  • Very professional and caring.
  • Professional & courteous.
  • I received exceptional care from the ambulance crew. I would like to thank you for providing the lifeline I needed emergently that morning. The quality of care as well as the empathy the crew showed me was second to none. I am so very grateful for their help. God bless.
  • Very caring.