MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • The crew was caring + informative, took care of me very well + got me situated in ER. (16-47719; A. Fine, M. Uddin).
  • Skilled, caring staff. My services were exceptional. Please let the EMTs know I appreciate [it]. (16-47714; S. Gregg, M. Cedeno with Manchester Fire Rescue EMS).
  • Highly professional with personalized care.
  • Thanks!
  • Friendly and professional.
  • Great EMT experience and care.
  • The crew was very thoughtful – they listened to what my needs were – very helpful – thanks to everyone who helped me. (16-49921; M. Buerk, R. Fross).
  • Very caring, professional and friendly.
  • Professional/caring.
  • Friendly.
  • Excellent.
  • Very professional.
  • Nice, young + funny.
  • Helpful.
  • Very professional.
  • Very professional, prompt & courteous.
  • They saw immediately that my child was in great pain and took steps to alleviate it. Smart + professional. (16-52868; J. Traber, D. Hammett).
  • Caring + professional.
  • Thank you for your prompt arrival at a critical time.
  • Excellent! Very professional!
  • They were able to get [patient] to get into the ambulance and get medical attention. The crew acted very professional and tended to [patient’s] needs.
  • Ambulance were very professional and courteous.
  • Timely and professional.