IN AN EMERGENCY, CALL 911

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • They were great. Kind, professional and caring. (16-43478; T. LaChappelle, A. Linardo).
  • Very courteous.
  • Professional!
  • Very nice paramedics! They showed concern. Provided great care. (16-41861; J. Traber, T. Armas)
  • I was very nervous, their kindness + comfort were so appreciated. Wonderful people – Super job done. (16-44248; R. Jones, M. Pierce).
  • They showed concern, asked appropriate questions, checked on my comfort.
  • Professional. M + R did an excellent job. Thank you! (16-44752; M. Tuttle, R. Fraley).
  • Awesome.
  • Relaxed, calm, pleasant.
  • Courteous + Efficient.
  • Fantastic response.
  • They were helpful, fast, caring & professional. J Thank you for all the help. (16-44293; A. Debisschop, A. Hernandez).
  • Very courteous + highly efficient.
  • Very professional.
  • R + R were terrific. Their assessment + care were very professional. They made sure I was safe + secure right into the ER room. We were very pleased with all that R + R did. (16-45368; R. Bilodeau, R. Fross).
  • Very friendly.
  • They were very professional + caring individuals through my entire situation. (16-39950; E. Snoek, R. Bochman).
  • Professional, compassionate & well trained. The entire crew was great. They were calm and kept me calm and comforted. (16-40155; J. Rasmussen, S. Yenco with East Hartford Fire Department).
  • Wonderful – Outstanding.
  • Professional, seemed very well trained.