MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
  • Excellent.
  • Very professional.
  • My husband had a serious problem and the paramedics were very helpful. I felt relieved.
  • Courteous and well trained.
  • Professional x 3.
  • Service was good.
  • I am very satisfied.
  • Professional. Very attentive.
  • Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
  • I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
  • Professional person attending to me while riding. Caring.
  • Caring x 2.
  • Very understandable.
  • Caring, compassionate.
  • Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
  • Very caring.
  • They were very nice.
  • Excellent.
  • Very professional + caring.
  • Comforting. I did feel safe + well taken care of. Thank you.
  • T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
  • Professional.
  • Caring and efficient.