IN AN EMERGENCY, CALL 911

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Efficient and friendly.
  • Very caring and efficient.
  • Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
  • Professional, courteous.
  • They moved quickly and met all my needs.
  • Caring.
  • Excellence!!
  • Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
  • Everyone seemed to know exactly what to do.
  • Very good.
  • Polite + caring.
  • Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
  • Experienced, empathetic, skilled, resourceful + professional.
  • Excellent care.
  • Very good.
  • Professional.
  • Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
  • The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
  • Safe and consider. Went the extra mile.
  • Good job. Keep up the good work you do.
  • Saviors.
  • Excellent.
  • Great stuff.
  • Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
  • Professional + calming.
  • Very kind + put me at ease.
  • Everyone courteous and professional at my home.
  • Outstanding and caring.
  • Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).