IN AN EMERGENCY, CALL 911

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very professional and comforting.
  • Very competent and professional.
  • Caring
  • Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
  • Very professional.
  • Proficient.
  • Happy they’re around for people in need. Thank you all.
  • The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
  • Ambulance crew was very professional and knowledgeable.
  • The two paramedics were so helpful. The ambulance crew was great.
  • Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
  • Patient and comforting.
  • Fabulous, caring – very kind.
  • Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
  • Concerned, caring.
  • Professional, courteous, helpful.
  • Professionals.
  • Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
  • They were very professional, polite, and helpful.
  • Very professional, sufficient, well trained & very passionate.
  • Kind + considerate.
  • Very kind.
  • Courteous, efficient.
  • Caring.
  • It was very good/excellent.
  • Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).