MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • They were there when I need the help.
  • Skilled, professional, sensitive and personable. J (15-73140; M. Tuttle, T. George).
  • Very compassionate.
  • November 17 my husband (Ret. Fire Chief) experienced a near syncope incident. Our son (Lieut.- area Fire Dept.) was present and called 911. The ambulance arrived promptly, with several responders, and transported him to Manchester Memorial Hospital. They were courteous, respectful, thorough, patient and professional. It is a comfort to be assured that when health issues do present themselves we are in good hands with Ambulance Service of Manchester. Thank you. (15-85885; M. Traber, K. King with Manchester Fire Rescue EMS).
  • The crew were very good at their jobs. I felt very well care for + made me feel very comfortable. Thank you! (15-70012; T. Webster, R. Turkington).
  • Professional and caring.
  • Kind
  • Prompt, efficient, caring. Excellent [report] in the emergency room giving them the background. (15-85548; R. Leslie, T. Luetjen).
  • Compassionate. Worked hard – save my life – I am very grateful. Thanks to all! (15-87758; G. Kendall, R. McDonald).
  • Professional x 2.
  • The EMT staff understood my reasons of hospital choice.
  • Prompt & caring.
  • Friendly and knowledgeable – caring.
  • Very professional. We are all very grateful. Thank you.
  • Great crew! Very knowledgeable and cared about my daughter’s safety. (15-75521; R. Bilodeau, R. Anderson).
  • Excellent. No further comment is needed. Professional + efficient. (15-86718; J. Rassmussen, R. Fraley).
  • Very polite + professional.
  • The people who took me to the hospital were very nice.
  • Professional and caring.
  • Extremely kind.