MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”
Some of the answers/responses included:
- They were absolutely amazing. Although I don’t know their names they should know I appreciate their service. They were kind and compassionate. Especially when I arrived in the ER at Hartford…When you’re not feeling well it’s great to be taken care of. Please let them know I’m very grateful for their service. They made me feel like they cared. Seems simple yet so many people just don’t care these days! Keep up the great work! I hope we’ll never meet in the ambulance again – but if so, they’d be my choice! (15-11255; M. Levasseur, M. Sparks).
- Very caring + skilled.
- Extremely competent, skilled, proficient, caring, efficient. Very pleased with the entire experience/services rendered to my mother; I couldn’t have asked for better care from the Paramedics. Thank You!!! (15-18981; M. Campbell, S. Dybdahl).
- The crew were great, could not have asked for a better group of young men. (15-20709; N. Toro, J. Platero).
- Recent snow – steep driveway – carried me downstairs + hill. Excellent care. (15-8653; K. Beaulieu, B. Delgaizo).
- Very professional.
- The crew were excellent. Very caring.
- Comforting in a time of desperation.
- Excellent source of help.
- Caring, informative, empathetic.
- Very comforting to have them arrive so quickly.
- Caring + professional.
- Thank you for taking professional care of my daughter.
- Caring, knowledgeable, efficient. (15-20119; V. Maston, J. Lentini, H. Carl).
- The ambulance was called for my husband. I was very pleased with their care and their concern for me.
- The two EMTs this time were considerate and kind.
- Professional and super qualified. (15-22877; G. Geres, M. Sparks).
- They were very professional and did an excellent job,
- Crew showed up very quickly – everything considered, a fine operation!