MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Skilled.
  • Very impressive. They were great. I don’t remember much.
  • Competent and comforting.
  • Very professional and thoughtful.
  • Great.
  • Helpful + reassuring.
  • Very professional and kind.
  • Excellent: Thank you!
  • Very professional, caring.
  • Very nice.
  • We were very happy with their service + appreciate their caring help. (15-13680; D. Pozniak, S. Yenco).
  • Caring, well organized & efficient (15-17246; G. Geres, S. Boutot).
  • Professional, caring, competent. Crews on [X] trip and [X] return home were wonderful to Dad and took great care of him. (B. Mathiau, D. Kapplan, P. Gleason, M. Hoyt).
  • The ambulance crew were very kind + took very good care of my wife. Thank you.
  • Professional, low key. (15-17217; A. Harkins, J. Monahan).
  • Attentive.
  • They are fantastic (15-17847; M. Buerk, P. Yakushchenko with Manchester Fire Rescue EMS).
  • Wonderful.
  • The team was caring, gentle and professional. Thank you for all you did for me. (15-17362; R. Davenport, C. Everest).
  • Great!
  • Professional, friendly, courteous. (15-18080; M. Tuttle, D. Tedeschi).
  • Professional/courteous.
  • Professional x 3.
  • Reassuring and efficient.
  • I am glad that I could choose the hospital I wanted to go to.
  • The ambulance attendance (sic) were very caring + supportive + comforting. Thank you.
  • Very comforting.
  • The two ladies that came were very nice and made my daughter feel comfortable and stress free. 1st experience ever with ambulance service. Have nothing bad to say. They came so fast…Very satisfied! (15-19133; G. Geres, S. Debarge).