MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  •  “Caring” Excellent Care. My 1st Ambulance “ride” in my 74 years! “Outstanding” (14-109079; R. Fross, J. Rassmussen).
  • Professional, gentle and kind.
  • Everything was perfect! (14-105492; E. Dombroskas, S. Howard).
  • Great.
  • Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).
  • Both very friendly and professional. (14-101010; H. Mendes, R. Houser).
  • Patient.
  • Excellent, prompt, professional service. Thanks. (14-108399; R. Buechele, M. Kleza).
  • Friendly and caring on way to hospital.
  • Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).
  • Kind
  • Reliable.
  • Prompt, kind + professional.
  • They were great.
  • Pleasant + Professional.
  • Professional, kind and caring.
  • Caring x 4.
  • “Brilliant”
  • Awesome!
  • Good.
  • Very professional.
  • The lead paramedic was great & kept me informed and calm through the whole process. A big “Thank You” to him. (14-108998; D. Kemp, S. Finnigan).
  • Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).
  • Concerned and thoughtful.
  • Outstanding.
  • Very professional + caring when taking care of my son.
  • Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).
  • Excellent.