MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Courteous and professional.
  • Kind, caring, professional.
  • Caring/kind
  • Caring, personable men.
  • Caring.
  • Caring, efficient, professional.
  • Very reliable/friendly.
  • Very good.
  • Extremely professional and attentive.
  • Very professional.
  • Professional and kind.
  • Professional/caring.
  • First time in an ambulance, and it was excellent.
  • Very pleased with service from start to finish and please thank J. for stopping by to see me later that morning in the ED. (14-100715; J. Rasmussen, J. Hornish).
  • Professional x 5.
  • The crew was great and very understanding. Made me feel comfortable. Made my ride more comfortable. And I felt care for. Thank you. (14-100716; J. Platero, J. Shapiro).
  • Caring.
  • Excellent x 2.
  • Caring.
  • Efficient/Compassionate.
  • Very professional and caring x 2.
  • Very professional and confident. Thank you.
  • Very good.
  • Caring and considerate.
  • Very professional.
  • Quick to respond.
  • Well trained; excellent service, good handoff at ER. (14-103678; K. Stock, R. Mara).