IN AN EMERGENCY, CALL 911

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Very caring.
  • Good.
  • Very prompt and courteous.
  • Fantastic.
  • Well trained and very efficient.
  • Very competent.
  • Excellent.
  • Very caring.
  • Well satisfied. Good guys.
  • Excellent service.
  • Very professional. Checked [up] on me in hospital emergency room. (14-63006; T. Allbee, M. Sparks with Town of Manchester Fire Rescue EMS).
  • Very professional x 3.
  • Clean and caring.
  • Professional and efficient.
  • Calm and reassuring.
  • Appreciated.
  • Efficient.
  • Exceptional. The Talbots have been friends with my parents since 1950. Roger and Irene are my godparents and I never knew about the hearses he drove. ASM has come a long way!
  • Both very nice and polite and talked with me all the way to the hospital.
  • Professional yet casual – not stressed at all! (14-66859; D. White, S. Norton, C. Masslon).
  • Excellent – Professional and courteous!
  • Good.
  • Great service.
  • Friendly.
  • Caring!
  • Excellent!
  • [EMS Providers] had great sense of humor. (14-53772; K. Baker, K. Beaulieu with East Hartford Fire Department).
  • Skilled and caring.
  • An excellent service.