MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • “Very capable and understanding considering my complete confusion and surprise as to my incident. Everything was as good and efficient and capable as anyone could hope for or expect.”
  • “Fantastic. Could not ask for any better service. It was perfect.”
  • “Excellent service. I was very pleased with the ambulance service my husband received. I have no complaints.”
  • “Very helpful and reassuring to my personal needs.”
  • Great x 2
  • Excellent x 2
  • Very professional
  • Good
  • Super
  • Competent
  • Outstanding
  • Supportive
  • The best!
  • Fabulous
  • Conscientious.