MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • The EMT’s were great, but I hope I never need your services. Thank you for your prompt service, professional care, concern, kindness and humor. (14-39662; J. Pasquale, S. Whalen).
  • Excellent services and personnel.
  • Considerate.
  • Caring and knowledgeable.
  • Very caring.
  • Professional and knowledgeable.
  • Excellent service.
  • Well trained.
  • Great.
  • First class.
  • Thoughtful, efficient.
  • Quick response to 911 call.
  • Friendly, professional, caring. Thank to all of those who took care of me! (drew a heart) (14-20568; L. Mazzoni, D. Rice).
  • Excellent, professional service.
  • Everyone and everything was perfect (14-25136; M. Campbell, R. Gonska).
  • Excellent service.
  • Calm, caring.
  • R. and K. we’re both great! (14-27862; R. McConville, K. King).
  • You guys were the best!
  • Kind
  • A-O-K.
  • Prompt, excellent service.
  • Comforting, easing anxiety, courteous. [Patient] had a stroke 15 years ago and can’t talk and was very upset when he could not breathe. EMT relaxed him and helped him immediately and treated me with respect and calmed my fears. Thank you for your services. (14-31597; A. Fine, J. Rassmussen).