MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional, competent, respectful.
  • Prompt.
  • Excellent service and care.
  • Professional x 15.
  • Good.
  • Excellent. Thank you for your assistance.
  • Considerate and caring.
  • Thanks.
  • Mr. Pacheco was excellent!
  • Competent and caring.
  • Good job.
  • Caring and compassionate.
  • Very professional.
  • Fantastic and professional
  • Very good.
  • Excellent x 7.
  • Excellent care and concern.
  • Awesome.
  • Efficient. Offer alternative to ER; perhaps an urgent care center.
  • Caring.
  • Professional, knowledgeable and caring. All the [EMS Providers] I have dealt with have been very helpful and eased my anxiety. Great job! (14-20949; T. Luetjen, J. Traber).
  • Fantastic!!
  • Good care.
  • Professional and kind.
  • Very friendly.
  • Very professional x 4.