IN AN EMERGENCY, CALL 911

MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The last question of the survey asks the respondent, “Please use one word to describe us.” The respondents also use the line to express how they felt about the service as well. Here are the responses we have received, in order, in the two months this question has been asked:

  • Perfect
  • Very involved
  • Awesome
  • Respectful
  • Competent
  • Efficient and thoughtful
  • Super
  • Excellent x 7
  • Great service and response
  • Wonderful x 2
  • Lifesavers
  • Satisfied
  • Good x 2
  • Effective
  • Prompt
  • Professional x 2
  • Humanitarians
  • Reassuring
  • Very Comforting
  • Outstanding x 2
  • Fantastic
  • Great x 2

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.