“The crew was professional and caring” read the initial Patient Satisfaction Survey. The patient’s wife went much further, writing the following letter about her husband’s long distance ambulance transport:

We were very thankful that we had chosen Aetna Ambulance for my husband Dave’s transport from Hartford, CT to Mercy Hospital of Buffalo, NY. Joan set up the transport and answered all of our questions. She was most helpful and described exactly what we could expect for transport and arrival at our destination.

The ambulance crew arrived on time at my husband’s room. They carefully prepared him for transport and rolled [the stretcher down] to the ambulance. They made sure they had all his personal belongings and they also took wonderful care of me and our son. I rode in the ambulance and my son drove to Buffalo. Donna made sure he was comfortable for our trip. Melissa and Tom took over driving duties. They were excellent drivers and were very caring about Dave’s comfort.

Throughout the drive Donna talked to Dave and took care of all his needs. The trip was uneventful. The arrival at the hospital was smooth and Dave was delivered to the MRU floor of the hospital. Donna, Tom and Melissa could not have been nice to us or more caring to Dave, our son and me during our journey from Hartford, CT to Buffalo, NY.

Thank you.

Please give our thanks to Donna, Melissa and Tom and tell them that Dave is out of the hospital rehab and will be taking outpatient rehab. He is so improved and they were part of the process to bring him back to his recovered self.

(14-55717. Information above appears with patient permission)