MANCHESTER — On August 10, 2014 ASM’s Josh Traber and Tracy Luetjen responded to a 911 call in one of the towns that ASM serves. One to two weeks after the transport the patient was randomly selected to receive a Patient Satisfaction Report.
The patient marked Strongly Agree for all 15 categories answered within the survey. When asked to use or word or phrase to describe the crew the patient wrote: Professional competent Life Savers!
The patient went on to write, “I credit the entire team from ASM with saving my life. I especially thank Josh for staying in command with a calm effective professional demeanor. I appreciate that he listened carefully to me and took action to east my discomfort. He kept me informed all the way through even though to most people it may have appeared that I was losing the ability to communicate due to the pain. My diagnosis was life threatening and I am thankful every minute for all the team did to get me to the emergency room quickly and safely.”
The patient went on to say that in triage, “Tracy remained calm and was able to help keep me focused. By having a simple conversation I flet like he cared and he kept me from “panic mode.” I am grateful to be alive! Thank you Josh, thank you Tracy!”
-14-69358 (Information appears with permission).