MANCHESTER — On May 13, 2014 ASM’s John Bonneau and Drew Hedberg responded alongside Manchester’s Eight District Fire Department for a 911 call. One to two weeks after the transport the patient was randomly selected to receive a Patient Satisfaction Report.
When asked to use or word or phrase to describe the crew the patient wrote: “Wonderful. Did their job well.”
She went on to write, “Your ASM team were wonderful, professional and caring. I was crying much of the time off and on from the onset to being in the hospital. The EMT with me was extra special. He made me comfortable, asked necessary questions in a most caring way, even asked me how my Mother’s Day was and told me about his. I highly recommend you company. ASM was represented by your team in a most positive way.”